24 Hour Call Centre
Introduction:
This service has been developed to provide 24/7 technical support to individuals tasked with the management of asbestos, as prescribed by virtue of regulation 4 of the Control of Asbestos Regulations 2006.
Functions of the call centre:
This service is designed to minimise the risks under health and safety, to advice clients on best industry practices, to help minimise the effects to cost and/or programme through clear escalation procedures and to provide emergency response to disturbances of asbestos materials.
Technical advice:
Industry professionals are on hand 24 hours a day, 7 days a week to provide the following:
- Advice on best courses of action to comply with HSE legislation and guidance.
- Guidance on the relevant paperwork asbestos professional should provide prior to and post asbestos abatement/ remediation works.
- Guidance on the relevant documentation asbestos professionals should have on site during asbestos abatement/ remediation works.
- Solutions to site specific problems in accordance with the client’s site procedures e.g. safe systems of work.
- Guidance on project close out following asbestos abatement/ remediation works.
Technical advice is available to all parties involved in the planning, running and execution of project works.
Escalation point from site to client:
Industry professionals provide a central point of contact 24 hours a day, 7 days a week to escalate the following:
- Health and safety incidents e.g. Uncontrolled releases of asbestos.
- Issues with programmes of work which will impact on the opening of client’s premise’s e.g. over running asbestos abatement/ remediation works.
- Incidents involving asbestos contamination to items within the client’s premises – implications for cost of replacements.
Investigations into all escalations can be conducted by our industry professionals to find the root causes and to help design and implement procedure to minimise future reoccurrences on behalf of our client.
Reactive emergency response:
Industry professionals are on hand 24 hours a day, 7 days a week to mobilize and deploy approved analytical resource to deal with site emergencies involving the uncontrolled releases of asbestos. All air monitoring documentation can be archived on behalf of the client in our custom designed database.
All incidents can be investigated by our industry professionals to help minimise the risks under health and safety reoccurring.